Vodafone Airtel Customers unhappy

Are you a dissatisfied Airtel or Vodafone customer? Then, here is news for you. According to the latest report by the Telecom Regulatory Authority of India (TRAI), Bharti Airtel has the largest number of points of interconnection (POI) having congestion followed by rival Vodafone.

Interconnection between networks not very effective, which leads to loss of calls and deterioration in service quality

Bharti Airtel and Vodafone are the most congested networks according to the Telecom Regulatory Authority of India (TRAI).

This means that users of these networks face difficulty while communicating with a user of another network. It also shows that the interconnection between the two networks is not very effective, which leads to loss of calls and deterioration in the quality of service. The areas most affected due to the congestion are Bihar, Maharashtra, Gujarat, Mumbai, UP-W, and Himachal Pradesh, according to the report.

When tried to contact to know their response, Vodafone and Airtel refused to comment.


Oa customer from Jaipur says, "I am fed up with the Vodafone network connection and am facing problems since the last two months. I have also registered a complaint with Vodafone for the same, but there is no relief as yet." He adds that the call drops lead to many problems, including financial loss when customers have to call again.

This issue is pointed out by other customers as well. They say that sometimes it feels like the network providers intentionally cause call drops as they get to charge twice for a minute if a call is dropped and a new call is made within that minute. Some even pointed out that call drops are annoying, but what is more irritating is when the call gets picked at the other end but no voice can be heard whatsoever, forcing users to make the call again.


Another customer from Mumbai says, "The government should have rules for this and punish these companies very heavily if standards are not met. Having a bad network is as good as not having a network at all. If they are not following proper standards of network, they should not be allowed to charge even these rates as their service is sub-standard."


Another important point was highlighted by a customer from Mumbai who says that the only solution to these network issues is to implement the rule that one will have the same number even if he changes the operator. He adds that this was supposed to happen in October last year, but nothing has materialized as yet.

Posted on : Friday, January 23, 2009 Leave a Comment (0)

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